Terms & Conditions

These Terms & Conditions (the “Terms”) govern access to and use of the EyeHub platform (the “Platform”), available at https://eyehub.com and operated by Emmetropes 20 20 In Sight S.L. (“EyeHub” or the “Company”), with Spanish tax ID (NIF) B67586735, registered office at Calle Málaga 4 - 2D, 28770 Colmenar Viejo, España, recorded at the Inscrito en el Registro Mercantil de Madrid el 25 de abril de 2025, folio electrónico IRUS: 1000378627577, inscripciones 2 y 1, hoja M-851315, contact email legal@emmetropes.com, in accordance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (“LSSI-CE”).

EyeHub is a professional platform for the vision care sector (ophthalmology, optometry, optics, industry and related entities) enabling, among other things: professional and institutional profiles, publishing and browsing content, connecting and messaging with other professionals, publishing and browsing listings for equipment, products, services and jobs (the “Agora” marketplace), accessing training (“Academy”), organising and attending events, storing professional documents (“Vault”) and consulting industry and market information.

• “User”: any person who registers on or accesses the Platform.
• “Business User”: a User acting in the course of their trade, business or profession, including institutions, brands and companies in the sector.
• “Consumer”: a User who, exceptionally, acts for purposes outside their trade or profession, as defined in Royal Legislative Decree 1/2007 (“Spanish Consumer Act”).
• “User Content”: any information, text, image, document, listing, offer or material a User publishes or stores on the Platform.

Registering on and using the Platform implies full acceptance of these Terms, the Legal Notice, the Privacy Policy and the Cookies Policy. If you do not agree, do not use the Platform.

EyeHub may amend these Terms for legal, technical, operational or product reasons. Changes will be announced with reasonable advance notice through the Platform or by email. For Business Users covered by Regulation (EU) 2019/1150 (the “P2B Regulation”), the minimum notice period is 15 calendar days (or any longer period needed to make technical or commercial adaptations), except where a legal obligation or a security risk requires immediate change. Continued use after changes take effect constitutes acceptance; otherwise the User may close their account free of charge.

• The Platform is intended exclusively for persons over 18 who are professionals, students of sector disciplines, or companies and entities linked to vision care.
• During the beta phase, registration may require an invitation code. EyeHub may limit, condition or revoke beta access at any time.
• Users undertake to provide true, accurate and up-to-date information and to maintain a single personal account. Institutional accounts must be managed by persons authorised to represent the entity.
• Login credentials are personal and non-transferable. Users are responsible for safeguarding them and for all activity on their account, and must promptly report any unauthorised use to legal@emmetropes.com.
• EyeHub may request documentation to verify identity, professional status or authority to represent an entity (including KYC processes), may suspend features until verification is completed, and may withdraw verification badges where the conditions are no longer met.

The Platform is business-oriented (B2B). However, where a User legally qualifies as a Consumer, the non-waivable rights under the Spanish Consumer Act and other consumer legislation apply and prevail over any incompatible clause of these Terms.

EyeHub offers, among others, the following services, whose exact availability may vary: professional network and directory; posts, comments and reactions; profiles and institutions, including brand stores; the Agora marketplace (equipment, product and service listings); job offers and applications; Academy (programmes and courses); events; Vault (professional document storage); messaging; profile statistics (including profile views); and industry and market information.

The Platform is in beta: services are provided “as is” and may be modified, suspended or withdrawn in whole or in part. EyeHub will strive for continuous operation but does not guarantee uninterrupted or error-free availability, without prejudice to Consumers’ statutory rights and to clause 17.

• Users retain ownership of their User Content and grant EyeHub a non-exclusive, worldwide, royalty-free licence — revocable by deleting the content or the account, except for temporary backups and uses already made — to host, reproduce, technically adapt, display and distribute that content solely to operate, display, promote and improve the Platform in accordance with the chosen visibility settings.
• Users represent and warrant that they hold the necessary rights to the content they publish and that it does not infringe third-party rights or applicable law.
• No patient data: the Platform is not intended for processing patient data or medical records. Publishing or storing on the Platform (including Vault and messaging) personal data of patients or any information that could identify them, including non-anonymised clinical images, is prohibited. Scientific or educational content must be duly anonymised and, where required, covered by the applicable consents.
• EyeHub claims no ownership over User Content and will not use it for purposes other than those described, without prejudice to legal obligations to retain content or hand it over to competent authorities.

The following is prohibited (non-exhaustive list):

• Publishing unlawful, defamatory, discriminatory or misleading content, or content contrary to healthcare professional ethics, including false or unsubstantiated health claims.
• Impersonating others or misrepresenting professional qualifications, verifications, titles or authority.
• Publishing patient data or identifiable clinical information (clause 7).
• Listing illegal or counterfeit products or services, or products that fail to comply with applicable law, including medical device regulations.
• Spamming, unsolicited mass outreach, scraping, mining or automated extraction of Platform data, or using other Users’ data for purposes unrelated to the Platform’s professional purpose.
• Introducing malware, breaching or attempting to breach security measures, or interfering with the Platform’s operation.
• Harassing, threatening or intimidating other Users.

In accordance with Regulation (EU) 2022/2065 (the Digital Services Act, “DSA”) and the LSSI-CE, anyone may report allegedly illegal content by writing to legal@emmetropes.com, stating: (i) the exact location of the content (URL or sufficient identification); (ii) the reasons why it is considered illegal; (iii) their name and contact email (except for certain offences where this may be omitted); and (iv) a good-faith statement on the accuracy of the notice. That mailbox also serves as EyeHub’s single point of contact for the purposes of Articles 11 and 12 DSA.

EyeHub will handle notices diligently, objectively and without arbitrariness, and may remove or disable access to content, restrict visibility, or suspend or terminate accounts. Where applicable, EyeHub will provide the affected User with a statement of reasons, and the User may file an internal complaint at legal@emmetropes.com within 6 months, which will be handled in a non-discriminatory, diligent and non-automated manner. These measures are without prejudice to the hosting liability regime of Articles 13–17 LSSI-CE and the DSA, and to any available legal action.

• Intermediary role: EyeHub is an online intermediation service that merely connects Users. Unless expressly stated otherwise, EyeHub is not a party to sales, leases, hires or other transactions between Users, does not collect the price of those transactions, does not guarantee the quality, safety, legality or availability of what is advertised or the accuracy of listings, and does not act as agent, distributor or representative of any User.
• The advertising User is solely responsible for the accuracy of their listings and for compliance with the law applicable to the goods or services offered, including, where relevant, medical device legislation (Regulation (EU) 2017/745, CE marking, traceability, maintenance and requirements for placing used equipment on the market) and their tax obligations.
• Job offers: the offering employer is responsible for the content of the offer and its compliance with employment and non-discrimination law. EyeHub does not take part in recruitment processes and guarantees no outcome; employers process applications under their sole responsibility as data controllers.
• EyeHub may remove listings that breach these Terms or applicable law, in accordance with clause 9.

• Certain services may be paid (for example, promoting posts or listings, brand stores, paid courses or events). Before purchase, the total price, applicable taxes and specific conditions will be displayed. Payments are processed by external payment providers (such as Stripe); EyeHub does not store full card details.
• Promoted content: content whose visibility has been paid for will be identified as such.
• Ranking parameters (Art. 5 P2B Regulation): the order in which content and listings are displayed depends mainly on: relevance to the search or the User’s profile (speciality, location, connections), publication date and recency, engagement received, the advertiser’s verification status and, where applicable, paid promotion services, which may increase visibility. There is no possibility of influencing ranking through direct remuneration other than promotion services identified as such.
• Right of withdrawal (Consumers only): Consumers have 14 calendar days from contracting to withdraw without giving reasons, under Articles 102 et seq. of the Spanish Consumer Act, using the form in Annex I or any unequivocal statement sent to legal@emmetropes.com. For digital content or services that begin immediately (for example, activating a promotion or accessing an online course), the Consumer expressly consents to immediate performance and acknowledges losing the right of withdrawal once the service has been fully performed or access to the digital content has begun (Arts. 103.a and 103.m). If the service has been partially performed, the proportional unused part will be refunded.
• Business Users have no right of withdrawal; purchased promotions run under their specific conditions.

Academy content is provided for information and professional development. Unless expressly stated, it does not constitute official or accredited training and does not lead to any qualification. Event registration is subject to each event’s specific conditions (capacity, visibility, cancellation); where the organiser is a third party, that organiser is responsible for the event and its performance.

Market information, quotes, metrics and insights available on the Platform are provided for information purposes only, may come from third-party sources or be delayed, and are not guaranteed to be accurate, complete or current. They do not constitute financial, investment, tax or legal advice, nor a recommendation to buy or sell any financial instrument. Any decision based on such information is the User’s sole responsibility.

The Platform is a professional exchange space. Published content (including articles, comments, courses and insights) does not constitute medical advice, diagnosis or treatment addressed to patients, and does not replace professional clinical judgement or the doctor–patient relationship. EyeHub does not provide healthcare services.

The Platform, its software, design, trademarks, logos, databases and own content belong to the Company or its licensors and are protected by intellectual and industrial property law. Users receive a personal, non-exclusive, non-transferable right of use limited to the Platform’s purpose. Reproduction, transformation, distribution or public communication beyond what is strictly necessary for use is not permitted, nor is substantial extraction or re-use of the Platform’s databases.

Suggestions or feedback voluntarily submitted about the Platform may be used by EyeHub to improve its services without compensation, without affecting intellectual property rights in the User’s pre-existing works.

Personal data processing is governed by the Privacy Policy, in accordance with Regulation (EU) 2016/679 (“GDPR”) and Spanish Organic Law 3/2018 (“LOPDGDD”). Where a User (for example, an employer receiving applications or an institution managing its members) processes third parties’ personal data obtained through the Platform, they do so as an independent data controller and must comply with applicable law.

• EyeHub is liable as an intermediation and hosting service provider under Articles 13–17 LSSI-CE and the DSA: it has no general obligation to monitor content and is not liable for information stored at Users’ request unless it has actual knowledge of its illegality or, upon obtaining it, fails to act diligently to remove it or disable access.
• EyeHub is not liable for transactions, relationships or disputes between Users, or for the accuracy of profiles, listings, job offers or User-published content, without prejudice to its duty of diligent removal.
• Except in cases of wilful misconduct or gross negligence, and to the maximum extent permitted by law, EyeHub’s total liability towards Business Users for damages arising from use of the Platform is limited to the amounts actually paid by that User to EyeHub in the 12 months preceding the event, excluding loss of profit and indirect damages.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, nor Consumers’ non-waivable rights (including the digital content and services conformity regime of Articles 115 et seq. of the Spanish Consumer Act).

Business Users will hold EyeHub harmless from third-party claims arising from their breach of these Terms, their User Content or their listings and transactions, including reasonable defence costs.

• Users may close their account at any time from the Platform settings or by writing to legal@emmetropes.com, free of charge.
• EyeHub may suspend or terminate accounts, or restrict services, in the event of breach of these Terms, security risk, legal requirement or discontinuation of the service.
• For Business Users covered by the P2B Regulation: if EyeHub restricts or suspends its services, it will provide a statement of reasons before or at the time the measure takes effect; in the event of full termination it will give at least 30 days’ prior notice, except where required by law, for an imperative reason under law or for repeated infringements, in each case stating the reasons. The Business User may clarify the facts through the complaint mechanism in clause 9.
• After account closure, data is retained or deleted as described in the Privacy Policy. Users are advised to export documents stored in Vault beforehand.

• Language: these Terms are drawn up in Spanish and English. In case of discrepancy, the Spanish version prevails.
• Assignment: Users may not assign their contractual position without EyeHub’s consent. EyeHub may assign the contract in the context of corporate transactions, safeguarding Users’ rights.
• Severability: the invalidity of any clause does not affect the remainder, which will be construed in line with its purpose.
• No waiver: failure to exercise a right does not imply waiving it.

These Terms are governed by Spanish law. Disputes with Business Users are subject to the courts of Madrid, with waiver of any other forum. Consumers may bring proceedings before the courts of their own domicile and retain the protection of the mandatory rules of their place of habitual residence; they may also turn to accredited consumer alternative dispute resolution bodies (the list of bodies accredited in Spain is published by the Ministry responsible for consumer affairs). EyeHub will state in each case whether it is adhered to any such body.

For any query about these Terms, write to legal@emmetropes.com or by post to Calle Málaga 4 - 2D, 28770 Colmenar Viejo, España.

(Complete and return this form only if you wish to withdraw from the contract.)

• To Emmetropes 20 20 In Sight S.L., Calle Málaga 4 - 2D, 28770 Colmenar Viejo, España, legal@emmetropes.com:
• I hereby give notice that I withdraw from my contract for the following service: (state the service purchased).
• Ordered on: (date).
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if notified on paper) and date.